Nevertheless, us finishing up exchanges by means of third party companies won't necessarily mean we forfeit our responsibility for the exchange. For those who operate into any concerns through the exchange, just Enable our aid staff know and we'll assist you to out during the shortest time achievable.
Kindly Notice that we can return frozen money only per ask for of a Law Enforcement Authority. The request must have a clear intent to return the funds and have the information about the transaction in issue.
Be sure to remember that other expert services that we're partnered with may need KYC guidelines which might be various from ours;
If these methods don't assistance, you should Make contact with our assistance at: [e mail protected] or use this url. We will get back again to you personally without delay.
Pick an exchange pair and enter your payout tackle – We are going to keep in mind them for all long run transactions
The processing velocity ranges from about two to 20 minutes, determined by how much time it's going to take for your block to occur from the network. Most orders method in just a few minutes. Should the transaction is large (much more than one BTC or equal), processing it could acquire a little for a longer period, based on the size of the transaction as well as capacity from the block. We boast the best exchange speeds on the market thanks to our groundbreaking buying and selling algorithms.
In the event that a customer submits a false set of files, the KYC/AML method is considered failed along with the deposited cash are then refunded to your address (or addresses) the deposit was comprised of, subtracting the community fees, in 24 hours.
In such a circumstance, please contact our support workforce at [e-mail shielded]. We'll do our greatest to refund you in 24 hours. Still, we should alert you that in certain really unusual conditions there may be no possibility of receiving the money again.
Designed by a team of seasoned blockchain builders, ChangeNOW is a fully safe assistance using a twist — we’re absolutely registration-free.
If you decide which copyright coin you prefer to to accumulate, find a trusted wallet. Each and every copyright has an Formal one particular. After you produce a wallet, you mechanically get an address and a private crucial. Keep your private key to your self and don’t demonstrate it to any one, even when they request.
The blockchain is overloaded. Too many transactions are ready for being included in the blockchain, and yours might look ahead to its change, too. In some cases you might have to attend a bit lengthier.
The page will even Display screen a warning if the exchange was not concluded for many motive. In cases like this, we would kindly request you to definitely Make contact with aid to obtain more specifics about your buy.
Vital! Prior to deciding to continue, please ensure the URL in the browser’s address bar is strictly ! Phishing Web sites regularly attempt to impersonate popular exchange platforms by copying their structure and applying an analogous web tackle.
ChangeNOW is partnered having a KYC service provider named SumSub. As a way to Obtain your id verified, you will end up offered to observe SumSub’s url (it will be under the Confirm button) and Changenow swap full the verification as a result of a cushty and easy UI.